© 2004-2009, Just So!™
Frequently Asked Questions
How can I find out more about Just So!
Please click here and check out our blogs.
What are the birthstones (and alternates) for each month?
Click here for list.
Which credit cards do you accept?
We accept Visa, MasterCard, and American Express online and in our boutique. We
also accept the Discover Card, only for online orders.
I would like to see an actual sample of the gemstone or pearl I am
considering for my custom order. Can you help with that?
In short, of course we can! Read more.
I am interested in a Design-Your-Own piece but I need help visualizing the
finished design. Can you help?
Again, yes. This is what we do at Just So! Read more.
I have a special dress or outfit. Can you recommend the right jewelry?
Of course! Browse some of our prior style recommendations on our blog,
Just So! Couture or allow us to be inspired by your own particular dress
or ensemble. Read more.
When Will My Order Ship?
Please click here.
I need something right away. Can you help?
Yes. During business hours, please call us at (810) 225-7440. We always have
many beautiful items available for immediate sale and on display in our boutique and
will be happy to assist you. If you have something specific in mind and we are able
to accommodate a custom order for shipment in one to two business days, we will
make every effort to do so. A $25 Rush Order Charge applies. (Of course, no
Rush Order Charge applies if you select an existing item available on the boutique
floor. Only your choice of shipping service will apply.)
May I see an example of the font choices?
Absolutely. Click here.
Is a custom engraved message possible?
Yes, within reasonable space limits. Read more.
May I exchange or return a purchase or gift?
Yes, within reasonable time limits. Read more.
What are the color, properties and history of a gemstone?
There are many wonderful properties, histories and legends behind our beautiful
gemstones, giving them added meaning as a gift or addition to your collection. Click
here to read more about the individual stones.
How will my items be packaged for presentation?
Impeccably…click here to view images.
Will Just So! sell my e-mail address to third parties? In short: never.
It is our policy to maintain the privacy of all customer information. Read more.
Return & Exchange Policy
Standard “Out-of-the-Box” Items:
Generally returnable. Read more.
Custom, Couture and Large Orders:
Generally non-returnable, but please be aware Just So! is able to provide
samples, images and personal support to make your custom order virtually
risk-free and an inspiring design experience. Click here to read more.
Shipping and Handling Charges
What are the standard domestic shipping and handling charges?
Click here to view.
What are the warranties of Just So! merchandise?
Usually, one year. Read more.
Lifetime guaranty. Read more.
Connectables™ Sterling Watch.
One Year Manufacturer’s Warranty. Read more.
To be expected and cherished! Read more.
24k Gold Vermeil is Sterling Silver with a 24k gold plate.